Sprinkles is authored by chip bell the inventive mind that wrote such bestselling books as the 9 1 2 principles of innovative service take their breath away service magic and managing knock your socks off service just as sprinkles make a good cupcake special this amazing book provides the perfect recipe for elevating the loyalty of todays . It is a true story that is pure like innovative service should always be which companies or organizations today are doing the best job of creating awesome experiences through innovative service. Sprinkles creating awesome experiences through innovative service by chip r bell after being treated to the writing of chip bell in his book the 9 principles of innovative service i couldnt wait for my copy of sprinkles to arrive. According to customer service guru chip bell author of sprinkles creating awesome experience through innovative service youve got to add some sprinkles to an otherwise good cupcake. Creating awesome experiences through innovative service value added has been the service solution for many service exemplars take what customers expect and add a little more but value added extras have gotten a lot more expensive
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