Hm revenue customs handling telephone enquiries report by the comptroller and auditor general hc 211 session 2009 2010 15 january 2010 the national audit office scrutinises public spending on behalf of parliament the comptroller and auditor general amyas morse is an hm revenue customs handling telephone enquiries. Hm revenue and customs handling telephone enquiries hmrc seems to be going in the right direction seeking strategic savings by reducing face to face interaction where the job can be done by telephone or online however this may not be much comfort if yours was one of the 43 per cent of calls which did not get an answer in 2008 09. House of commons committee of public accounts hm revenue and customs handling on the basis of a report by the comptroller and auditor general1 the committee and the efficiency of its telephone operations 1 cags report session 2009 10 hm revenue customs handling telephone enquiries hc 211 4 5 conclusions and recommendations. Read handling telephone enquiries hm revenue and customs report by the comptroller and auditor general session 2009 10 pdf file world congress on medical physics and biomedical engineering september 7 12 2009 munich germany vol 25 i radiation oncology ifmbe proceedings. Enquiries are not always referred to expert staff the department does not measure the quality of advice provided face to face at enquiry centres on the basis of a report by the comptroller and auditor general1 we examined hm revenue customs on providing information to taxpayers by telephone and online
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